"Kallos leveraged their rapid development platform to deliver the customer service CRM solution needed, in rapid timeframes. We are happy with the quality and the business results achieved during the delivery."
​
- Srikanth N, CEO,
Software Analysts Corporation
The Company
Software Analysts Corporation (www.sa-corporation.com) is an established software solutions company based in Minneapolis, Minnesota, USA. They deliver high-quality software solutions and professional services to clients across the United States. For specific projects, they outsource software development to offshore partners such as Kallos Solutions.
The Challenge
​One of their clients, CCS (https://www.yourccsteam.com), a major first-line customer support and call center provider in Minnesota, needed a custom portal developed for its end client. CCS would handle most front-line queries, escalating only complex technical issues. Given the size of the end client, CCS chose to offer a tailored portal to track the status and history of all support calls in progress.
Solution
Call data, including details, statuses, and even recording, were captured from the communication systems and delivered to the portal, allowing customer support managers and the end client to monitor all activity. ​Kallos leveraged Stragiliti, its low-code platform, to rapidly develop the application within a short timeframe
The Delivery Approach
Call data, including details, statuses, and even recording, were captured from the communication systems and delivered to the portal, allowing customer support managers and the end client to monitor all activity. ​Kallos leveraged Stragiliti, its low-code platform, to rapidly develop the application within a short timeframe.
Results
The client approved the solution and deployed it for use by both their internal team and their end client.